Delete your account

Which case is yours

Two very different people reach this page, and what each one has to do is not the same.

• You have a Mabinn account — you sign in to the platform to attend your customers. Follow the next section.
• You wrote to a business through WhatsApp, Instagram or Messenger — you have no Mabinn account, only a conversation stored by that business. Go to the last section.

How to delete your Mabinn account

You do it yourself, without asking anyone. It is done in the portal — not in the individual apps — because that is where the account, the team and the subscription live. Four steps:

• Go to app.mabinn.com and sign in with the account you want to delete.
• Open Settings, then Project, then Delete account.
• Read what is about to be removed and confirm by typing the account's email address.
• The deletion starts at that moment, and we send the confirmation to that same address.

If you cannot sign in

Write to info@mabinn.com from the same email address the account uses, with the subject: delete my account. That address is how we confirm the request is really yours, so a message from any other address will get a reply asking you to send it from the account's own.

We confirm the request and tell you the date on which the deletion will be complete. Until that date you can still cancel it by writing to the same address; afterwards there is nothing left to restore.

If the account belongs to a company

Only the owner can delete it, because deleting it removes the work of everyone on that team. If you are a member and not the owner, ask the owner — or leave the team from your own profile, which removes your access without touching anyone else's data.

What gets deleted

Deletion is permanent and covers everything the account holds:

• Your profile, your credentials and your access to the platform.
• Your customers, leads, quotes, appointments and sales records.
• Your conversations from WhatsApp, Instagram and Messenger, including the files sent in them.
• The connection to your messaging accounts and the access tokens we kept to operate them.
• Your campaigns, message templates and audience lists.
• Files, images and documents you uploaded to the platform.

What we have to keep, and for how long

Two things survive the deletion, and neither can be used to contact you again:

• Invoices and payment records, which Mexican tax law requires us to keep for five years.
• A security log recording that the account existed and when it was deleted, kept for twelve months as proof the request was honoured.

How long it takes

Access is cut off the same day we confirm the request: from that moment nobody can sign in and no message reaches the account.

The data is permanently purged, from the live system and from backups, within ninety days. Backups rotate on their own cycle, which is what that window covers.

Export before you delete

Deletion is irreversible. Export your customers, quotes and sales history from the platform before you request it: once the purge runs there is no copy left to recover, and we do not answer for information lost after that point.

If you only wrote to a business

You do not have a Mabinn account: your conversation belongs to the business you contacted, which decides how long to keep it. Deleting it is your right of cancellation under Mexican data protection law, and you exercise it before that business — ask it directly and it can delete the conversation from its own panel.

You can also write to info@mabinn.com. So that we can route it, tell us which business you wrote to, from which number or profile, and roughly when. We pass the request on to that business, which is the one that has to resolve it and answer you.

To stop receiving commercial messages without deleting anything, reply BAJA to any of them on WhatsApp. That works immediately and you can still write whenever you need to.

Contact

Every request on this page goes to info@mabinn.com, attended by JOINLEAN, the company behind Mabinn, with address at Mérida, Yucatán, México.